Return and Refund Policy

Return and Refund Policy

At Xalveronic™, we want every order to feel straightforward from purchase through delivery. This policy explains when returns may be accepted, how to request one, and what to expect during the refund process.

1. Return Window

Customers may request a return within 30 days of receiving an order.

To qualify, the item must generally be:

  • Unused and in the condition in which it was delivered

  • Returned with all included parts, accessories, labels, and inserts

  • Placed in its original packaging

  • Accompanied by valid proof of purchase

Items showing signs of use, installation, washing, alteration, damage after delivery, or missing components may not be eligible for return.

2. Requesting a Return

Before sending any item back, contact our support team at:

service@xalveronic.com

Please include:

  • Your order number

  • The name of the item

  • The reason for the return

  • Photographs when the item is damaged, defective, or incorrect

After reviewing your request, we will confirm whether the return is approved and provide the appropriate instructions.

Do not mail a product back without authorization. Packages returned without prior approval may be refused or may not qualify for a refund.

3. Return Shipping

When a return is approved, we will provide instructions explaining where and how the package should be sent.

Depending on the reason for the return:

  • Xalveronic™ may provide a prepaid return label for eligible damaged, defective, or incorrect items

  • Customers may be responsible for return shipping when the return is based on preference, size, color, or a change of mind

Return shipping costs and original delivery charges are generally non-refundable unless the return resulted from an error by Xalveronic™.

Please keep the tracking receipt until your return has been completed.

4. Damaged, Defective, or Incorrect Orders

Inspect your package shortly after delivery.

Contact us promptly if:

  • The product arrived damaged

  • The item has a manufacturing defect

  • You received the wrong product

  • Parts or accessories are missing

For shipping-related damage, please contact us within 72 hours of delivery and include clear photographs of:

  • The product

  • The shipping box

  • The internal packaging

  • The shipping label

Once the issue is reviewed, we may offer a replacement, refund, or another suitable resolution.

5. Items That Cannot Be Returned

Certain products are not eligible for return, including:

  • Custom-made or personalized merchandise

  • Perishable products

  • Personal hygiene or personal care goods

  • Products containing hazardous, flammable, or restricted materials

  • Gift cards

  • Final-sale or clearance items marked as non-returnable

  • Items damaged through misuse, neglect, improper storage, or unauthorized modification

Original shipping fees are not refundable unless required by law or the shipment was incorrect due to our error.

Contact us before purchasing when you are unsure whether a specific product may be returned.

6. Exchanges

We do not guarantee direct item-for-item exchanges.

The most efficient process is usually to:

  1. Request a return for the original item

  2. Wait for the return to be approved

  3. Place a separate order for the preferred replacement

This helps avoid inventory delays and allows the new order to begin processing without waiting for the returned item to arrive.

7. European Union Cancellation Rights

Customers receiving an order in the European Union may have the right to cancel the purchase within 14 days of delivery, subject to applicable consumer protection laws.

To use this right:

  • The request must be submitted within the legal cancellation period

  • The product must be returned unused and complete

  • Original packaging and proof of purchase should be included

  • Certain excluded products may not qualify

These rights apply in addition to any other protections available under local law.

8. Return Inspection

After an authorized return reaches the designated facility, it will be reviewed to confirm:

  • The correct item was returned

  • The product meets the return conditions

  • All original parts and packaging are included

  • No unreported damage or use is present

We will notify you by email after the inspection is completed.

If the return does not meet the stated requirements, the refund may be reduced, declined, or the product may be sent back to the customer.

9. Refund Processing

Approved refunds are issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be submitted. Banks, card issuers, and payment providers may need additional time before the funds appear in your account.

Xalveronic™ cannot send a refund to a different card, account, or payment method.

If more than 15 business days have passed since you received confirmation that a refund was approved, contact us at:

service@xalveronic.com

10. Partial Refunds

A partial refund may be issued when:

  • Original packaging is missing

  • Accessories or components are not returned

  • The item shows handling beyond what is needed to inspect it

  • The product has been damaged after delivery

  • The return arrives in a condition different from the approved request

Any deduction will be based on the condition and completeness of the returned item.

11. Refused and Unclaimed Deliveries

Orders that are refused, unclaimed, or returned because of an incorrect address may be subject to deductions for:

  • Original shipping charges

  • Return transportation costs

  • Carrier handling fees

  • Customs or import charges

A refund, when applicable, will be considered after the package has been returned and inspected.

12. Return Address

Do not send returns directly to the business address shown on our website unless instructed to do so.

Approved returns must be sent only to the address provided in the return authorization email. The correct destination may vary depending on the product and fulfillment location.

Packages sent to an unauthorized address may be delayed, refused, or lost.

13. Contact Information

For return or refund assistance, contact:

Xalveronic™ / Restaurant World
1922 W Adams Blvd
Los Angeles, CA 90018
United States

Phone: (323) 733-8353
Email: service@xalveronic.com

Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM EST

Please include your order number in all return-related messages so we can assist you more efficiently.