Shipping Policy

This Shipping Policy explains how Xalveronic™ prepares, dispatches, and delivers orders. We work with established fulfillment partners to help kitchen and household products reach customers efficiently while keeping order handling clear and consistent.

How Fulfillment Works

Some Xalveronic™ products may ship from different fulfillment locations depending on product availability and the customer’s delivery address.

Using multiple fulfillment centers allows us to:

• Offer a broader selection of kitchen essentials

• Maintain practical pricing

• Reduce unnecessary inventory transfers

• Route orders from an available shipping location

Because products may leave from separate facilities, items from the same order can occasionally arrive in more than one package.

1. Order Preparation and Shipping Cost

Processing Time

Orders normally require 2–4 business days for payment review, item preparation, packaging, and shipment scheduling.

During holidays, promotional events, or other high-volume periods, processing may require up to 5 business days.

Business days do not include weekends or public holidays.

Shipping Fee

A flat shipping charge of $5.99 applies to each order, regardless of the number of items purchased or the delivery destination.

The applicable shipping charge will be displayed during checkout before payment is completed.

2. Estimated Transit Times

Delivery speed depends on the destination, carrier network, customs procedures, and local delivery conditions.

These estimates begin after an order has been shipped. They do not include processing time.

Estimated delivery windows are provided for general guidance and are not guaranteed arrival dates. Weather, carrier disruptions, customs inspections, regional holidays, and incorrect address details may cause additional delays.

3. Shipment Confirmation and Tracking

After your order leaves the fulfillment facility, a shipment confirmation email will be sent to the email address provided at checkout.

The message will normally include:

• Your tracking number

• The shipping carrier

• A link or instructions for viewing delivery progress

Tracking information may take 1–3 business days to become active after a shipping label is issued.

A temporary lack of tracking movement does not necessarily mean the shipment has stopped. Carriers may not scan packages at every transfer point.

4. International Customs Charges

International shipments may be delivered under Delivered Duty Unpaid terms.

Customers are responsible for any import duties, customs charges, taxes, brokerage fees, or similar costs required by the destination country.

Xalveronic™ does not control these charges and cannot predict the amount in advance. Customs rules differ by location, and customers should contact their local customs authority for additional information.

Xalveronic™ is not responsible for delays caused by customs review, inspections, unpaid import charges, or local import restrictions.

5. Address Changes and Cancellations

Orders move into fulfillment shortly after they are submitted.

To request an address correction or cancellation, contact us within 12 hours of placing the order:

Email: service@xalveronic.com

Please include your order number and the requested change.

We will make a reasonable effort to update the order, but changes cannot be guaranteed once fulfillment or packaging has begun. Orders that have already shipped cannot be canceled or redirected by Xalveronic™.

Customers are responsible for entering a complete and accurate delivery address during checkout.

6. Incorrect or Incomplete Addresses

Xalveronic™ is not responsible for delivery issues caused by:

• Incorrect street addresses

• Missing apartment, suite, or unit numbers

• Incorrect postal codes

• Invalid recipient names

• Refused or unclaimed packages

If a package is returned because the address was incomplete or incorrect, additional shipping charges may apply before the order can be resent.

7. Orders Containing Multiple Items

Products may be stored at different fulfillment facilities. As a result, one order may be divided into separate shipments.

When this occurs:

• Packages may arrive on different days

• Each shipment may have a separate tracking number

• No additional shipping charge will be added because of split fulfillment

8. Damaged Shipments

Please inspect your order soon after delivery.

If an item arrives damaged, contact us within 72 hours of receiving the package and provide:

• Your order number

• A description of the damage

• Clear photographs of the product

• Photographs of the outer packaging and shipping label

After reviewing the information, we may arrange a replacement or provide another appropriate resolution.

Damage caused after delivery, improper use, or normal wear is not considered shipping damage.

9. Packages Lost During Transit

A package is considered lost only after the shipping carrier confirms that it cannot be located or delivered.

When carrier records confirm a shipment was lost in transit, Xalveronic™ may send a replacement at no additional product or shipping cost.

Packages marked as delivered by the carrier are not automatically considered lost. Customers should first:

• Check around the delivery location

• Ask household members or neighbors

• Contact the local carrier office

• Allow up to 48 hours for delayed delivery scans

10. Delivery Refusals and Unclaimed Packages

Packages that are refused, left unclaimed, or returned because import fees were not paid may not qualify for a full refund.

Original shipping charges and any return transportation costs may be deducted from an eligible refund.

11. Shipping Support

For questions about processing, tracking, or delivery, contact:

Xalveronic™ / Restaurant World
1922 W Adams Blvd
Los Angeles, CA 90018
United States

Phone: (323) 733-8353
Email: service@xalveronic.com

Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM EST

Please include your order number when contacting us so we can locate your purchase more quickly.